Abuela's – Privacy Policy

Last updated: February 10, 2026

1. Overview

This Privacy Policy explains how Abuela's collects, uses, and shares information when you use the Service.

Abuela's complies with:

• California privacy laws (including CCPA/CPRA where applicable)
• MEHKO / IFSI regulatory requirements

2. Information We Collect

2.1 Account & Profile Information

• Email
• Name
• User ID
• Profile details

2.2 Location Data

• Used for discovery and availability
• Controlled by device permissions

2.3 Listings & Orders

• Dish listings
• Orders
• Quantities
• Pricing

2.4 MEHKO Compliance Data (Cooks)

• Permit number
• Issuing agency
• Disclosure acceptances
• Compliance status flags

2.5 Complaints & Safety Reports

• Order-linked complaints
• Descriptions
• Timestamps

3. How We Use Information

We use information to:

• Operate the platform
• Enforce compliance rules
• Support safety and regulatory obligations
• Provide customer support
• Improve platform reliability

4. Data Sharing (Important)

Abuela's shares information only as necessary to operate the Service and comply with the law.

We may share information with:

• Service providers (e.g., cloud hosting such as Firebase) to run the platform.
• Payment providers (if and when enabled).
• Local health or enforcement agencies solely for MEHKO / IFSI food-safety compliance, when legally required (such as qualifying complaint escalation).

We do not sell personal data.

We do not share user data with government agencies for general purposes.

Abuela's responds to government requests only when legally required through valid legal process (such as a court order, subpoena, or warrant).

4.1 Government & Immigration Enforcement Requests

Abuela's does not collect immigration status, citizenship status, country of origin, passport numbers, or Social Security numbers.

Abuela's does not voluntarily provide user information to immigration enforcement agencies (including ICE).

Information may be disclosed only when:

• Required for local food safety or MEHKO / IFSI compliance, or
• Required by valid legal process.

Our policy:

• We require a lawful basis for any disclosure.
• We disclose the minimum information required.
• Where permitted, we notify users before disclosure.
• We may challenge unlawful or overly broad requests.

5. Public Information

The following information may be publicly visible:

• Cook display name (which may be a kitchen or business name)
• Dish listings
• Permit number and issuing agency (as required by law)

We do not publicly display home addresses, government IDs, or immigration information.

6. Data Retention

We retain data:

• As long as required to operate the Service
• As required by law (especially safety and compliance records)

Deletion requests may be denied where legal retention is required.

7. Your Rights

You may:

• Access your data
• Request correction
• Request deletion (subject to legal limits)

8. Children's Privacy

Abuela's is not intended for users under 13.

9. Security

We use reasonable safeguards but cannot guarantee absolute security.

10. Policy Updates

We may update this policy. Material changes will be posted.

11. Contact

📧 support@abuelas.app
🌐 https://abuelas.app

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